Terms of use and sale

Version of 1 November 2026.

1. Purpose

These terms govern the use of Faktar, business management software (quotes, invoices, purchasing, stock, cash flow, VAT) provided by Glint Solutions, a single-member limited liability company (SUARL) headquartered in Sfax ("the publisher"), and the subscription to its plans by a company or a professional ("the customer").

They are accepted at sign-up, or at the first sign-in for an account created by the publisher or by an administrator of the customer. They apply to all users of the customer's account.

2. Account and access

• The customer appoints an account owner, who may create other users and give them rights. The owner is responsible for the access they grant and for how their users use it.
• Credentials are personal and confidential. If the account owner loses access, the publisher may give them a temporary password after verifying their identity.
• The customer guarantees that the information about their company (company name, tax ID, address) is accurate.

3. Plans and prices

• The content of the plans, their limits, duration and prices are those shown in the application, "Our plans" page, on the day of subscription. Prices are stated excluding taxes, in Tunisian dinars. Applicable taxes are added.
• At the end of a trial period or a plan, without a subscription, the account becomes read-only: the data can still be viewed, but no longer changed.
• When a plan does not include synchronization, the data is stored only on the customer's device, under the customer's responsibility.
• The publisher may change its plans and prices. A new price applies to the following period, after informing the customer at least 30 days in advance.

4. Payment

• Subscriptions are payable in advance, according to the frequency of the chosen plan, by bank transfer, check or cash.
• An invoice is issued for each payment.
• If payment is more than 15 days late after a reminder, the publisher may make the account read-only, then suspend it. The data is kept during the suspension.

5. Term and termination

• The subscription is concluded for the chosen period and renews automatically, unless terminated by the customer before it ends.
• The customer may terminate at any time from "Contact Faktar" or in writing. Termination takes effect at the end of the paid period. No pro rata refund is due, unless the publisher is at fault.
• The publisher may terminate in the event of a serious breach of these terms by the customer, after a formal notice that remains without effect for 15 days.
• After termination, the customer may request a copy of their data, in a common format, for 90 days. The data is then deleted, unless the law requires it to be kept.

6. Customer data

• The customer remains the owner of all the data they enter. The publisher uses it only to provide the service.
• Personal data is processed in accordance with the privacy policy, which forms part of these terms.
• For the personal data the customer enters about their own customers, suppliers and contacts, the customer is the controller and the publisher acts on the customer's behalf. As such, the publisher:
  • processes this data only to provide the service, according to the customer's instructions given through the application;
  • keeps it confidential: only the people who need it for support, security or maintenance have access to it, and they are bound to secrecy;
  • protects it with appropriate security measures (encrypted connections, separation between companies, rights per user, backups);
  • hosts it in Tunisia and does not transfer it outside Tunisia;
  • informs the customer without delay of any data breach concerning them, and helps them answer requests from the persons concerned;
  • deletes it at the end of the contract, under the conditions of article 5.
• The publisher makes regular backups of synchronized data. Data not yet synchronized, or from a plan without synchronization, exists only on the customer's device.

7. Messages to the customer's contacts

• Faktar makes it possible to send emails from the customer's mailbox (manual messages, automatic reminders, bulk messages), to open WhatsApp with a prepared message, and to share a document through a download link. These messages are sent in the name and under the responsibility of the customer.
• The customer alone is responsible for their content, the choice of their recipients and compliance with the applicable rules, in particular the prior consent of recipients for prospecting or promotional messages.
• The customer chooses their mailbox and their WhatsApp account, and uses them under their own terms. The publisher is not responsible for how they work, nor for a refusal to send by the customer's mailbox.
• A document shared by link can be opened, without an account, by anyone who has the link, during its validity period. The customer gives the link only to its recipient and may disable it at any time.
• The number of emails sent per month is limited according to the plan.

8. Service availability

• The application works offline. Synchronization and online features (plans, email, administration) require the internet.
• The publisher strives to keep the servers available, without being able to guarantee it absolutely. Maintenance interruptions may occur, if possible outside business hours and announced in advance.
• The publisher keeps improving the application. An update may be needed to keep synchronizing.

9. Liability

• Faktar is a management aid. The customer alone remains responsible for the content of their documents, their tax and social declarations (VAT, withholding tax, stamp duty), compliance with their accounting obligations and the retention of their documents. The tax summaries provided by the application are a working basis, to be checked with their accountant.
• The publisher has an obligation of means. Except in the case of fraud or gross negligence, its liability is limited to proven direct damages, and capped at the amounts paid by the customer over the last 12 months.
• The publisher is not liable for damages caused by improper use, the loss or theft of a device, the disclosure of credentials by the customer, a network failure, or force majeure.

10. Prohibited uses

The customer shall not, in particular: use the service for unlawful or fraudulent purposes, issue false documents, send unsolicited mass messages, attempt to access other customers' data, disrupt the service, resell it or copy it.

11. Support

Assistance is provided 7 days a week, from the application ("Contact Faktar" menu), by WhatsApp or by phone.

12. Intellectual property

The publisher grants the customer a personal, non-exclusive right to use the service for the duration of the plan subscribed. No other right is granted.

13. Changes to the terms

The publisher may change these terms. The new version is dated and shown to each user the next time they open the application. Accepting it is necessary to keep using the service.

14. Governing law and disputes

These terms are governed by Tunisian law. In the event of a dispute, the parties first seek an amicable solution. Failing that, the courts of Sfax have exclusive jurisdiction.